Terms and Conditions
Welcome to Gardeners Herne Hill. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with our services.
1. Introduction
Gardeners Herne Hill is committed to providing high-quality gardening services to our clients. These terms and conditions outline the rules and regulations for the use of our services.
2. Services Provided
We offer a range of gardening services, including lawn maintenance, landscaping, plant installation, and garden design. Our team of professionals ensures that all services are performed to the highest standards.
2.1 Scope of Services
- Lawn Mowing and Maintenance
- Pruning and Trimming
- Weed Control
- Garden Design and Landscaping
- Plant Installation
3. Booking and Scheduling
Clients can book our services through our website or by contacting us directly. We strive to accommodate your scheduling needs, subject to availability.
3.1 Booking Confirmation
Upon booking, you will receive a confirmation email detailing the scheduled services, date, and time.
3.2 Cancellation Policy
Cancellations must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee.
4. Payment Terms
Payments for our services are due upon completion. We accept various payment methods, including credit/debit cards and bank transfers.
4.1 Pricing
All services are priced based on the scope and complexity of the work required. A detailed quote will be provided after assessing your gardening needs.
4.2 Late Payments
Late payments may incur additional charges. We reserve the right to suspend services until outstanding payments are settled.
5. Client Responsibilities
Clients are responsible for providing access to the property and ensuring that the work area is clear of personal belongings that may hinder our team.
5.1 Property Access
Please ensure that our team has secure access to your property at the scheduled time to avoid any delays.
5.2 Safety Precautions
Clients must inform us of any specific safety requirements or hazards present on the property to ensure a safe working environment.
6. Liability
Gardeners Herne Hill strives to deliver excellent services; however, we are not liable for any pre-existing conditions or damages caused by factors beyond our control.
6.1 Damage to Property
We take all necessary precautions to protect your property. In the unlikely event of accidental damage, please notify us immediately so we can address the issue promptly.
6.2 Insurance
Our company maintains adequate insurance coverage to protect both our clients and our team members during service delivery.
7. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services and improving customer experience.
7.1 Data Collection
We may collect personal information such as your name, contact details, and service preferences when you book our services.
7.2 Data Usage
Collected data is used to process bookings, communicate with clients, and enhance our service offerings. We do not share your information with third parties without your consent.
8. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Clients will be notified of any significant changes through our official communication channels.
8.1 Notification of Changes
Updates to the terms and conditions will be posted on our website. Continued use of our services after such changes constitutes acceptance of the new terms.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Herne Hill operates.
9.1 Dispute Resolution
Any disputes arising from the use of our services will be resolved through negotiation first, and if necessary, through the legal avenues provided by the governing law.
10. Acceptable Use
Clients agree to use our services responsibly and ethically. Any misuse of our services may result in termination without refund.
10.1 Prohibited Activities
- Engaging in illegal activities
- Causing intentional damage
- Disrupting the workflow of our team
11. Intellectual Property
All content provided by Gardeners Herne Hill, including designs and documentation, are protected by intellectual property laws and may not be reproduced without permission.
11.1 Usage Rights
Clients are granted a limited, non-exclusive license to use the materials provided for personal use only.
12. Termination
Either party may terminate the service agreement with proper notice. Termination clauses are detailed in the service agreement documentation.
12.1 Immediate Termination
We reserve the right to terminate services immediately in cases of breach of terms or misconduct.
13. Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force and effect.
13.1 Continued Applicability
The validity of the remaining provisions shall not be affected by the invalidity of any single provision.
14. Entire Agreement
These terms and conditions constitute the entire agreement between the client and Gardeners Herne Hill regarding the use of our services.
14.1 Amendment
No amendment to these terms is effective unless it is in writing and signed by both parties.